In the health care sector, patients, families, friends and colleagues certainly support the pursuit of perfection. Everyone knows we need to keep trying to climb that mountain.
My worry is that in this pursuit, we continue to skip the required steps and end up repeating the same mistakes. We find ourselves seeking immediate solutions because we for some reason cannot afford to take the time to solve to the root causes of these very real problems.
We find ourselves having to “get it right” without fully understanding how we “got it wrong”.
We know that the scientific method is a proven, valid and necessary activity to identifying why we “got it wrong”. When done well, it involves those closest to the real issues and draws on their knowledge, skills and experience to devise tests that reduce or eliminate the identified root causes.
It asks those who do the work to improve the work. It tests data driven hypothesis generated by front line teams. It creates standards and standard methods that counteract the identified root causes. It fosters engagement, challenges thinking and pulls forth the creativity of those with the most information.
Getting it right is absolutely the ultimate standard, but our target today, tomorrow and the next needs to be figuring out what is contributing to us “getting it wrong” and what we can do to “get it better”.