Gemba Shemba

A synopsis of leadership conversations from the last couple of years: “Yes I know it’s Japanese for…” “I want you to know that I stop by and say hi to the teams when I have a break in my schedule…so…I am going to gemba…” “Yes I have heard about the 3 Actuals…” “When I ‘go … More Gemba Shemba

The Dilution Syndrome

Dilution: the act of making something weaker in force, content or value Syndrome: a characteristic combination of opinions, emotions, or behavior As the pressures mount in healthcare for increased quality and improved outcomes while at the same time decreasing costs, I am worried that we are continuing to jump to solutions that load more strategies … More The Dilution Syndrome